So much has been written about the critical importance of the brand, and
it's all true.
That is why our work always begins with defining the
brand identity with a clear understanding of the brand's value
proposition to all of its key stakeholders. We work iteratively with our
clients to develop their Customer Lifetime Value and Customer
Acquisition/Retention Costs as primary measurements within their
It is a collaborative
process between us and our client. The result is a vital document, the
The process of measuring results, improving and updating the plan never
stops; but then, the market isn't standing still either.